General
The Company reserves the right to add to, alter, amend or withdraw at any time without notice any of these Terms & Conditions
While attempting to ensure the information within the catalogues, the web site and other publications is correct at the time of print, they do not form part of any contract for the sale of goods.
Artwork
If personalised products are being produced, all logos and fonts should be provided to the Design Team.
The following formats are acceptable; preferable vector based with the file extension .ai, .eps, .cdr, .pdf or high-resolution jpegs, tiffs, or pngs saved at 300dpi.
All artwork fonts must be saved to curves or saved as font outlines if the font cannot be provided.
If specific fonts are required and are not already owned by the Company, the Buyer will incur the charge for purchasing the font required.
Orders
The office must receive a signed confirmation of all orders before it is processed. A minimum deposit of 50% will be required for personalised orders.
This confirmation must include the following information:
- Product description
- Artwork agreed
- Quantity
- Price
- Delivery address
- Invoice address
- Full contact details including telephone, fax and e-mail (if applicable)
- Signature of authorised person
Payment
Prices quoted are, unless otherwise stated, exclusive of VAT. A minimum deposit of 50% will be required for personalised orders.
Vat must be paid on orders and if appropriate claimed back through the Buyers organisation.
Unless otherwise stated in the order or arranged via a supplier agreement, payment is due within 14 days of receipt of invoice or, if later, the goods in question.
If payment is not received by the due date the Company shall be entitled to charge the Buyer interest on the amount unpaid at the rate of 10 per cent per annum until payment in full is made. An administration charge may also be incurred.
Delivery
The goods shall be delivered during usual business hours to the delivery address stated within the order, unless otherwise specified.
Any dates quoted for delivery of goods are approximate only; the Company shall not be liable for any delay with regard thereto howsoever caused.
The Company's guarantee of delivery is subject to the Buyer providing sufficient accurate information and appropriate facilities to enable the Company to effect delivery of the goods.
Goods cannot be despatched where account is overdue.
All accepted orders for stock items received by 12 noon shall be delivered within the following three working days.
A courier will deliver the goods and the Buyer should not accept damaged packages, as refunds will not be given.
The Company reserves the right to make a separate charge for deliveries where the Buyer specifically requests and the Company agrees to deliver goods by an agreed time.
Following delivery, unless the Company is notified within 5 days of any discrepancies, all goods stated on the invoice shall be deemed to have been delivered.
Warranties and Liability
The goods provided will be free from defects in material and workmanship and will correspond with the relevant artwork specification approved by the buyer.
Goods deemed faulty in terms of material and workmanship must be notified to Fun Rays within 5 working days of receipt.
Where any valid claim in respect of any goods based on any defect in quality or condition, the Company shall be entitled to repair or replace the goods (or the part in question) free of charge, or refund the Buyer the price of the goods or proportionate part.
Termination
The buyer may not cancel the order for personalised items once artwork has been approved and an order confirmation has been received.
If the buyer cancels the personalised order after such time, they will be liable for the full cost of the order